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The towel rack is well constructed and is just as advertised. The installation however is not adjustable, the unit must be wired in directly as pictured and advertised, with very little room for error in the position of the wall hangers to the postion of the wall connection.
The vendor: Pleasant helpful operator made ordering easy, checked for availability on the spot and unit was timely delivered as promised. The Towel Rack: I truly appreciate having posted reviews. Reading these prior to purchasing is a must because you will be disappointed if you have a pre conceived idea that towels get as warm as if just out of a dryer. It that's what you really want, look into warming drawers. The Towel Rail does warm and dry but also imparts a certain modern quality and esthetic look to the bath. Carefully consider where the power will come from for hardwired units or you could possibly incur high unanticipated installation costs. Sheetrock work was needed in my case for bracing and wiring but it was well worth it in order to have a clean built-in look. Get a plug in model otherwise. Bottom line, I liked this Towel Rail so much that I got a second one in a different finish for another bath.
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By Elmer R. from Cape May Court House, NJ on Nov 05, 2007
The $264.00 towel warmer is too short. Therefore, only part of the towel is warmed, which is unsatisfactory.
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No heat in lower bars
By Nicola G. from Philadelphia, PA on Feb 18, 2008
Great towel warmer (looks wise) but the heat rarely reaches the lower bars even after hours of use.
The whole rail rack heats up uniformly and nicely warms the towels. I like this particular size to fit in a smaller bathroom - the towels remain fresh and sweet smelling for long periods and can be reused several times. This unit is compact and not intrusive.
I did not understand that the towel warmer would be on all the time. It did not state that in the description or I did not understand it if it did. I like the warmer, it fit the wall, but it is on all the time.
Wow! Product (HSP-20) arrives, we are excited, we open, we assemble, we install, all in about 20 minutes. We turn on and yes it works and works great. We had prepared Electrical prior to arrival from the internet diagram. It was right on. Took a little longer to receive but was well the wait. Thanks
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