The original faucet had a loose handle that we could not keep tightened so the handle had a lot of play in it. I tried the website for Kingston Brass, looking for some guidance and found none. I then called and left a message and got no call back. I then emailed the company. They responded very quickly to that and within a few days I had a new handle, set screw, and tool. That fixed the problem. The faucet looks great and works great. We love the one-handle design. It is much more efficient than two handles.
I search around for a brass single lever faucet and found this one. For the price and style you can't beat it. It was shipped quickly and installation was a breeze. I am very happy with this purchase and would reccommend this product and company to others.
The faucet was nice; however, the screws sent that should connect the handles with the faucet base where too short, and now I am scrambling from hardware store to hardware store trying to find ones with the same thread, but 1/4 inch longer.
Instructions are inaccurate, materials are flimsy. Without my ability to piece something together it would not have worked. Be sure your time spent trying to make it work isn't worth purchasing a higher quality product. Good luck if you choose to purchase this item.
First, there were no instructions. When installed the arm fit over the ball was too lose so that when water was turned on it would recoil with the pressure, also the handset was a bad fit for the shower arm and didnt stay in place except with very low pressure.
This pedestal towel rack is attractive and for about one third the price would be a decent buy which I would recommend. Although it is not going to fall over, it is somewhat wobbly. For the $200 price tag, I would expect it to be completely sturdy.
By Alice F.
from Redondo Beach, CA
on May 08, 2007
The faucet I ordered from your very extensive offering was just what I needed. It turned out to be better than the description and photo had led me to expect. It also arrived quickly. I was worried about it being here in time for the plumber, but it was early. Great service and good product offerings. I would recommend you (and have) to anyone. I spent days exploring plumbing supply and big-box building supply stores and couldn't find a wall-mount faucet to suit my need. I could have saved a lot of time by coming to your first. But, at least I saved a lot of money - your prices are great!
The brass grab bar seems well made, however there was absolutely no documentation. No installation instructions, no care and use manual, no manufacturer's warranty, nothing. I emailed the manufacturer regarding proper cleaning solvents and did receive an immediate reply. However this information should have been included in the package. Even the box was plain white chip-board. No label, no catalog number, no manufacturer's name, nothing
Poor quality , plastic and brass, the handle is off center, the water connections are retricted by the plastic underside = I cut the support out to allow the connections to more easily fit the counter top holes. The seals around the drain are leaking.. this is not just one unit.. this applies to all 3 units that I purchased. A low price is not always a good bargain.
This is a well-made and beautiful fixture, exactly what I was looking for. Very solid materials, there's just a tiny gap at the bottom housing where the brass finish meets the silver, but a little silicone sealer takes care of it. Love it!
The T connector at the base of the faucet assembly, when screwed on, did not line up side to side, which interfered with the attachment of the quick connect hoses. I added another washer to correct this problem and evrything was fine from there. Good looking faucet and quality seems sturdy.
Although no instructions came with product and it no being rocket science, it was a very nice shower head. It should be noted that the white washer in the inlet is a low flow device and should be removed, prior to installation if you desire normal water pressure and flow.
By Barbara B.
from Hot Springs, AR
on Aug 21, 2008
One really needs to know how to contruct in order to put this in place. I had no problems, because I sew, but my husband even though he has built houses had to guided. I did not expect the ceiling rod to be so thin. I hope it holds up! The picture suggested it was thicker than it actually was up front and personal. I do not plan to hang from the rod but I did take my original liner back for a cheaper and lighter model. Looks great and I hope it stays that way.
By Bonnie M.
from Shippensburg, PA
on Nov 03, 2007
I was hesitant to buy faucets through the Internet, but really wanted a single handle burnished brass faucet and the selection at the box stores, just wasn't there. I saved money and received just what I wanted at Fixture Universe. The faucets work great and look great too!
My husband had to go to great extremes to bend the metal so that it would fit my tub. It still falls off with anything heavier than a bar of soap. I shopped with online live guidance, but it was expensive and didn't really fit my tub. We shouldn't have had to make it fit ...
I couldn't use any af the mounting screws or wall anchors. I had to get longer ones and higher quality ones or they would have come right out of the wall. the set screws in the mounting flanges were completely inadequate. They stripped out almost instantly. I ended up putting a sheet metal screw through the flange and into the rod. If a person doesn't feel like making modifications or isn't very handy then this isn't the product for you.
I was replacing my curtain rod because I wanted a bronze rod instead of a silver one. The silver rod was very sterdy and made of a thich metal. It also was one solid peice. The new rod was very cheap thin metal, even though it came with a $159. dollar price tag. It was made of two peices that never stay together. My husband has had to make several repairs on it.
When I received this, it had 2 hot water valves, and no cold water valve. When I called the retailer, they said that is how it ships from the manufacturer. That is the lamest thing I've ever heard! So I had to go back and order a cold water valve to go with it...
I love my new sink, it is just what I was looking for. I didn't want a plain white, round sink. We have not completed our remodel so the sink has not been installed yet, but I know it will be beautiful on my new vanity. I was very pleased with the speed of the shipping and it was packed very well. I have since ordered a vanity light from here and expect it any day.
We recently put a claw foot tub in our new home and needed a place to keep the soap. When this soap basket arrived we were disappointed that it did not fit the tub properly. It slips off the side easily and we plan to put it away for fear that it may scratch our new tub. To much money for the poor fit.
On the whole, it was easy to install. The only problem I had was that did not check the under-the-sink portion of the assembly prior to the installation so there was some initial leakage at the screw-in junction of the straight metal pipe. I cured this with some pipe thread but it would have been nice if the instructions had bothered to mention that this already screwed-in piece needed to be unscrewed and pipe threaded prior to installation. As for performance, this faucet actually gives me better water flow than any of the other bathroom faucets I have in my house. It also has a handsome look to it.
You currently have no recommended items. Browse a few more items to give us an idea of what you like.
Sign Up and Save 5%
Don't miss our design tips, savings and special offers! Join the ATGStores.com email list!
You are consenting to receive marketing emails from ATGStores.com. You can unsubscribe any time by using the unsubscribe link in our marketing emails, contacting us at ATG Stores, 11410 NE 122nd Way, Ste. 200, Kirkland WA 98034 or via email at Support@atgstores.com.