I purchased 12 of these. So far I have opened 5 and they have all had serious defects. The threads to mount the hook on its bolt are not threaded correctly. These first five are un-usable! I am returning the rest.
The bad news still continues! I called Smedbo to alert them to a problem in their quality control. The receptionist literally hung up on me! Her response was "I am not supposed to talk to you." That is a direct quote. When I asked her if Smedbo's policy on customer service was as flawed as their quality control, she hung up on me. So there is the answer.
I normally do not write product reviews. I do not have time for it. I do architectural renovation in NYC and have a shop where I can fix most faulty products. But Smedbo's return policy and their customer service took the cake. I will never order a single Smedbo product again. I will steer all my clients away from their products. I suggest you do the same.
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nice hook, but smaller than expected
on Mar 16, 2009
Nice design and a beautiful hook, but smaller than I thought it would be. Make sure you check out the dimensions before you buy to make sure it's what you want. Other than that, it's small, but sturdy. Perfect for hooking a towel or robe near a shower. Doesn't take up much room.
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