I am happy to say that ordering product online from your website was a very positive experience. We even needed to return a couple of items, and though the process could have been a bit simpler, it still worked out just fine.
All in all, I will be utilizing you guys again for my next new construction project. It is a handy tool to get my clients online with your company, get their order figured out, give it to me and then I can order/install it all.
The comment on the returns is directly related to the lack of information when it comes time and ability to return something. There was an email sent with an RMA number, then a week later the actual address for shipping the return came through. It seems there could be a better process for this.
Again, all in all, very positive experience.
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