"I hope you have found this Complaints and Compliments Page because you have had an exemplary customer service experience with one of our 500 ATGStores websites. If not, I sincerely apologize and commit to you that we will do everything in our power to make your experience exemplary and win your trust back as a loyal ATGstores.com customer.
We appreciate each and every customer that has done business with ATGStores.com since 1999. You are what has made us continue to grow and be successful every year we have been in business. While we process thousands and thousands of orders each month, and achieve a 99.999% satisfaction ratio, we realize that we are not perfect and we fail our customers on some occasions.
This page is to explain how we as a company are making improvements in our relationships and practices to show our support and dedication toward providing great customer service and an exceptional online experience for our customers. This page also lets you know we have a dedicated staff that will help to resolve your issue or answer any questions you have. Please send us a note with your name and order number below and we will respond within 1 business day. Thank you again for giving us the opportunity to serve you."
- Gary Rubens, President/CEO August, 2011