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The table base arrived a day before the top, it was packed very good, the top arrived at 8:30 pm and we thought it might have been lost, and was happy to get it even at the late hour. After getting all of the packing removed it was it was in good condition, the base had one little scratch and I used the dark old english to cover the scratch, other than that one little defect we were very satisfied with the table, Assembling the table was easier than unpacking it, it is a beautiful table, however when I called for advise about how to move the table around, the person on the phone seemed to not have any clue as to how to lift the table. The glass top has brackets attached to it and I wanted to know if it would be safe to lift the table by the top without the glass top coming lose from the base, I used the online chat at first, and they told me they weren't sure and they seemed to not understand my question, so I later called the customer service line and the person was very kind, but he didn't seem to understand what I was asking, however he later e-mailed me and told me that he was told it would be okay to lift the table from the top, but he would personally recommend me to not do so. That was confusing, because my wife and I are up in years and we didn't want to damage the table. So, to move the table the way it was suggested, I have to get on the floor and push it to clean under. We like the table, and it really enhanced our family room. The reason I didn't give 4 stars was the moving it to clean, they didn't seem to know what I was referring to, however they were very courteous.
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