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By ATG Stores Guest from Plano, TX, USA on Nov 05, 2013
I bought 3 of these and have the same problem on all 3, so, these are not isoloated issues.
Plastic clips designed to be stops in the "down" position break (instructions call them "rubber bumper"). These clips are not to be confused with the rubber stops that act as stops for the "up" position. I will have to find my own way of fashioning a "down" stop to replace these cheap plastic clips they provide.
I had to buy my own nuts, bolts, and lock washers to connect the pull down pole to the hanging bar becuase there was no hardware to do this. Also, making this connection is not mentioned in the "instructions".
The instructions are terrrible and are probably translated from Chinese because the grammar is poor. One page is so small and the graphics are so poor it is not legible.
It works for now. The bar pulls down easy and holds an ample amount of clothing. The bar will spring back in the up position failry easily. In spite of that I don''t have faith this product will last due to the lack of quality in certain parts.
Fortunately, I''m very handy & mechancially inclined so that I can overcome these problems. But, out of prinicpal I must give this product the lowest score possible because of the afromentioned faults.