HeaderSkinnyBanner
SAVE 20% MORE SITEWIDE W/ CODE SUNSET20 Details

Careers Pro Care Support Specialist

Pro Care Support Specialist

The Pro Care Support Specialist is primarily responsible for supporting and promoting the brand reputation of ATGStores.com, Pro Services by providing a superior customer experience. This includes building and maintaining customer loyalty through resolution of customer issues, assisting with order placement, and answering customer and/or account executive inquiries. The Pro Care Support Specialist is also responsible for assisting with order placement, and answering customer inquiries that is forwarded to them by the account executive. In addition, they are to perform any task that is assigned by the Pro Care and Ops lead and/or Director of Pro Sales.

The Pro Care Support Specialist must have knowledge of basic computer skills, intermediate problem solving skills, strong verbal and written communication skills, experience in conflict resolution, and proven ability to multi-task. The Pro Care Support Specialist works closely with vendors, carriers to confirm product inventory availability, status of orders, and issue resolution in order to consistently provide excellent customer service for every customer contact.

Essential & Core Responsibilities:

  • Handle personal confidential customer information.
  • Post-purchase functions including cancellations, requests for refunds, substitutions, returns, and damages.
  • Work with vendors and carriers to confirm product inventory availability, status of orders, and issue resolution.
  • Effectively finds opportunities to save the sell.
  • Fields customer contacts through the account executive with phone calls and email.
  • Proactively follows up with account executives and partners to ensure full resolution of customer’s reason for contact.
  • Perform any task from time-to-time that may be assigned by leadership and other duties as assigned.
  • Pursues self-development and effective relationships with others by organizing resources and information.
  • Openly sharing information, advice and expertise with coworkers and customer.
  • Providing occasional mentoring to team members.

Required Minimum Qualifications:

  • High School diploma or equivalent.
  • Effective verbal and written communication skills.
  • Excellent computer and multi-tasking skills.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.

ATGStores.com ... Great people, great benefits, great company! If you are the candidate we describe, please send your resume to hr@atgstores.com.

We are an Equal Employment Opportunity Employer and offer our employees a smoke-free work environment!

Contact Information

Contact: Human Resources
Company Name: ATGStores.com
Email Address: hr@atgstores.com
Web Site Address: www.atgstores.com

Return to Careers
Your Recently Viewed Items
You have no recently viewed items. After viewing product detail pages or search results, look here to find an easy way to navigate back to products you are interested in.
Your Recommended Items See More

You currently have no recommended items. Browse a few more items to give us an idea of what you like.
1001
©1999 - 2017  ATGStores.com.  All Rights Reserved v2.5.0.4 release/EV17.14
Copyright notice | Site Map | By using this site you agree to our Terms & Conditions of Use and Privacy Statement | Your California Privacy Rights | Interest-Based Advertising
Server: WWW80 Created On: 4/24/2017 8:26:24 AM