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Careers Customer Care Representative - Inbound II

Customer Care Representative II

The Customer Care Representative II is primarily responsible for supporting and promoting the brand reputation of ATGStores.com by providing a superior customer experience. This includes building and maintaining customer loyalty through resolution of customer issues, assisting with order placement, and answering customer inquiries. The Customer Care Representative -Inbound II is also responsible for assisting with order placement, and answering customer inquiries.

The Customer Care Representative II works closely with vendors and carriers to confirm product inventory availability, status of orders, and issue resolution in order to consistently provide excellent customer service for every customer contact.

Essential & Core Responsibilities:

  • Place customer orders primarily with credit cards
  • Handle personal confidential customer information
  • Post-purchase functions including cancellations, requests for refunds, substitutions, returns, and damages
  • Work with vendors and carriers to confirm product inventory availability, status of orders, and issue resolution
  • Effectively finds opportunities to upsell and cross sell to customers
  • Fields customer contacts which may include phone calls, online chats, and email
  • Proactively follows up with customers and partners to ensure full resolution of customer’s reason for contact
  • Perform any task from time-to-time that may be assigned by leadership and other duties as assigned
  • Pursues self-development and effective relationships with others by organizing resources and information
  • Openly sharing information, advice, and expertise with coworkers and customers
  • Completes work assignments by applying up-to-date expertise in subject area
  • Is able to successfully solve intermediate to advanced customer issues with minimal oversight by leadership
  • Demonstrates intermediate usage of tools effectively and with accuracy
  • Displays intermediate understanding and execution of company processes and procedures
  • optional dual-skilled and able to assist customers in any customer care channel (ATGStores, Lowes.ca, Lowe’s US)

Required Minimum Qualifications:

  • High school diploma or equivalent work experience
  • Solid ability to multi-task with strong computer and internet navigation capabilities
  • 2 -3 year minimum of proven professional customer service experience required
  • Effective verbal and written communication skills
  • Ability to identify, analyze, and problem solve
  • High energy and commitment to superior customer support
  • Track record of over-achieving call center metrics
  • Independent decision-making and good judgment are essential in every interaction

ATGStores.com ... Great people, great benefits, great company! If you are the candidate we describe, please send your resume to recruiter@atgstores.com.

We are an Equal Employment Opportunity Employer and offer our employees a smoke-free work environment!

Contact Information

Contact: Human Resources
Company Name: ATGStores.com
Email Address: hr@atgstores.com
Web Site Address: www.atgstores.com

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