Live Chat

Reviews by Mike A.

From (Ames, IA)
Sort By: Most Helpful | Newest
Reviews: 1
Average Rating:
2 out of 5
Helpful Votes: 100.00 %
First Review: 3/1/2011
Last Review: 3/1/2011

Mike A.
Ames, IA Mar 01, 2011
poor quality, poor customer service
I ordered this fixture based on the photo. The photo does not show that the glass is see-through when the lights are on. When I unwrapped the package, the glass still did not seem to be see-through. I installed the light and turned the fixture on with three 60 watt bulbs inside. I found that the glass was defiantly see-through. It looked terrible; you could see the bolt in the middle, each bulb and the writing on the inside of the fixture. I called customer service and spoke with two people, one being a supervisor. Speaking with both people I was told there was nothing that could be done since the fixture was installed and a return would not be accepted. I told them how unsatisfied I was with the product and how it did not detail the in the description about the glass being see-through or did not show that in the photo. I asked the supervisor if there have been problems like this in the past and he replied, yes. I then asked why they did not do anything about the problem and he said it was a cheaper fixture and it sells. I ended the conversation telling the supervisor I would tell everyone including my local contractor not to use this company as their customer service and products were not acceptable. I later found a fixture for $10 cheaper that was better quality at my local home improvement center.
How would you rank the overall product quality?
Not Good
How would you rank the overall product value?
Not Good
3 of 3 people found this review helpful
Was this review helpful to you?  
Your Recently Viewed Items
You have no recently viewed items. After viewing product detail pages or search results, look here to find an easy way to navigate back to products you are interested in.
Your Recommended Items

You currently have no recommended items. Browse a few more items to give us an idea of what you like.
Email Sign Up

Don't miss our design tips, savings and special offers! Join the ATGStores.com email list!

Give Us Feedback

Get Help
Call Us: 1-888-500-9541
Customer Service is based in Washington State.
Live Chat
Get live, personalized customer service.
Hours of Operation:
Mon-Fri 4am-10pm PST   Sat-Sun 5am-8pm PST

Don't miss any exclusive insider deals & coupons.
©1999 - 2015  ATGStores.com.
Copyright notice | Site Map | By using this site you agree to our Terms & Conditions of Use and Privacy Statement
Server: EASTWEB135 Created On: 4/19/2015 6:07:55 PM