100.00 % First Review:
3/1/2011 Last Review:
Ames, IAMar 01, 2011
poor quality, poor customer service
I ordered this fixture based on the photo. The photo does not show that the glass is see-through when the lights are on. When I unwrapped the package, the glass still did not seem to be see-through. I installed the light and turned the fixture on with three 60 watt bulbs inside. I found that the glass was defiantly see-through. It looked terrible; you could see the bolt in the middle, each bulb and the writing on the inside of the fixture. I called customer service and spoke with two people, one being a supervisor. Speaking with both people I was told there was nothing that could be done since the fixture was installed and a return would not be accepted. I told them how unsatisfied I was with the product and how it did not detail the in the description about the glass being see-through or did not show that in the photo. I asked the supervisor if there have been problems like this in the past and he replied, yes. I then asked why they did not do anything about the problem and he said it was a cheaper fixture and it sells. I ended the conversation telling the supervisor I would tell everyone including my local contractor not to use this company as their customer service and products were not acceptable. I later found a fixture for $10 cheaper that was better quality at my local home improvement center.
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3 of 3 people found this review helpful
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