Just received this item (had to wait over a month for it to be manufactured). Appears good - picture on site is accurate. Right size for my area -- have relatively high ceilings but number of links in the chain could be reduced for shorter ceilings (mine around 11 ft). While only time wil tell as to its construction (appears good to me), the major criticism I have is the instructions, or more accurately, the lack of them. Very basic wiring diagrams but absolutely no other instructions. Did email company but installed it before they responded - just as well since they said only an electrician would have proper tools and would be able to install (gee, should I take it down since I'm not an electrician). Would have been quicker to install if I didn't have to figure out how to install (tricky part is threading wire up through a bolt that screws into ceiling receptical). I've paid a lot less for small kitchen appliances that come with better instructions. For over $500, the company could spend about 25 cents to produce some installation instructions - or at least have them available for download on the web).
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