By Jerilyn H. from Edwardsville, IL on May 12, 2014
I ordered a variety of cabinet/appliance knobs, pulls, back plates etc. etc. for a complete kitchen, laundry & pantry remodel. The finish that I ordered throughout was Patina Black & Flat Black. The order arrived in a timely manner. The hardware and finish was beautiful. Exactly what I was looking for. While showing the contractor the various pieces from my purchase I gently wiped my hand over one of the back plates. My "round edge" wedding band made a scratch across the entire plate. I contacted ATG who in turn provided me with contact information for Top Knobs. I was told by their Customer Service Dept. that the finish is one of their most fragile finishes and they have indeed had problems. It was recommended by their representative that I make another finish choice to assure durability. ATG was very accommodating and worked with me on the exchange. Thank You ATG!