We were very happy with the expediency of service, the correctness of the product, and the knowledge that Knobs and Hardware stood behind both. We also appreciated their follow-up emails to make sure we were a happy satisfied customer.
I ordered 24 pairs of the hinges in flat black finish. Order handling was done well and delivery was quick. However, the color of the hinges is not black it is a very dark brown and when I hold them next to the black door pulls I have there is a noticeable difference. Pleased with service, but VERY displeased with product.
Almost all of the hinges received would not self close. Stiff...I had to lubricate them to get them to close on their own. Appeared they had been stored for a long time and any grease, etc. had dried up. Not what I expected to have to do! Hopefully this will not be a problem for us in the future. Very disappointed.