ATGStores.com Shipping Policy
At ATGStores.com, your satisfaction is our #1 priority and we take pride in providing you with fast, dependable and safe delivery service. Each order is shipped using one of three standard methods depending upon what is best suited for your delivery.
The 12/25 Delivery Guarantee Terms and Conditions
- • Customers of item(s) in the 12/25 Delivery Guarantee program that are not delivered by December 24, 2014, are eligible to receive a credit reimbursement for 10% of the item(s) value up to $100
- • Credit is not automatically applied to customer accounts or sent to customers; it must be requested by contacting our Customer Care team at 1-888-500-9541, by email at firstname.lastname@example.org or via Live Chat
- • ATGStores.com will not be responsible for delivery delays due to unforeseen circumstances beyond reasonable control including, but not limited to, severe weather, natural disasters and strikes
- • Item(s) eligible for the 12/25 Delivery Guarantee program are indicated by a designated badge on the product pages of ATGStores.com
- • Eligible freight item(s) orders must be received between 12:01 AM PST on 12/1/2014 - 11:59 PM PST on 12/11/2014 and have cleared payment processing
- • Eligible ground item(s) orders must be received between 12:01 AM PST on 12/1/2014- 11:59 PM PST on 12/22/2014 and have cleared payment processing
- • Applies to valid addresses in the continental U.S. only
- • ATGStores.com reserves the right to terminate or modify this program at any time without notice
This program does not apply to:
- • Custom-made items, large quantities, special orders, previously backordered items or cancelled orders
- • Shipments to Alaska, Hawaii, Canada and other U.S. territories
- • Orders being freight-forwarded to international countries
- • Previous purchases
- • Upgraded delivery services (inside delivery, set-up, etc.)
- • UPS Ground
- • Fed Ex Ground
- • Fed Ex Freight
- • CEVA Logistics
Standard ground - Small Parcel
Most small- to medium-sized orders will ship FREE using UPS or FedEx Ground Services. ATGStores.com will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 1-6 business days from the time they leave the warehouse.
(Note: While ATGStores.com does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including Next Day, 2-Day, 3-Day Services. ATGStores.com will not be liable for expedited shipping charges due to delays in order lead times. Expedited shipping services are offered only to speed up the transit time. We have no control over the in-house time of an order (the time prior to shipment) and do not guarantee or promise delivery dates, which is why we request that our customers plan ahead and place timely orders that allow for both in-house and transit time. Lead times that are stated on the product pages represent the average times for manufacturers to ship their products and are not to be taken as a guarantee. Instead, they should be used as a guideline for estimating lead times. Contact Customer Service to arrange for expedited shipping at (888) 500-9541 or Live Chat.
Truck Freight - Large Items
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (888) 500-9541 or Live Chat. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees and/or freight charges back to the manufacturer in addition to the original shipment expense.
ATGStores.com White Glove Delivery
At ATGStores.com discretion, certain items will ship using our deluxe White Glove delivery service. Common White Glove shipments include large furniture items (bedroom suites, dining sets, etc.) and items requiring special care.
With White Glove service, a professionally trained and experienced delivery team will deliver your product curbside or to your room of choice. If available, you will select the level of service on each product. Depending on the item, the delivery team may also provide light setup and debris removal.
White Glove service may be added to any order for an additional charge. To do so, please contact Customer Service at (888) 500-9541 or Live Chat.
The carrier will contact you to schedule a delivery window on all White Glove deliveries.
Estimated Transit Time
On each product page we display the particular manufacturer's stated lead time, which refers to the time from receipt of your order to when it's ready for pickup. This lead time does not factor time in transit with the shipping carrier.
- Standard Ground: 1-6 Days
- Truck Freight: 7-14 Days
- White Glove: 10-14 Days
Outside the 48 States
The upcharge for shipping to Hawaii, Alaska, Canada or Puerto Rico will appear in the "additional shipping" field on the checkout page. If the shipment is going to another country, you will need to call for a quote at (888) 500-9541 or use Live Chat. Please note that ATGStores.com is not responsible for any taxes, duties or fees including brokerage fees and customs that are associated with any purchase. These additional charges are the customer's responsibility.
Orders delivered to a remote location may incur an additional remote location fee. Remote location fees are determined by carrier based on zip / postal code and will be applied to the order prior to completing checkout.
About Estimated Shipping Times
At ATGStores.com we do our best to provide you with accurate shipping times for our products. These times are estimates only.
The "Ships In" time is provided to ATGStores.com by each manufacturer and is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from its warehouse. These shipping times are not a guarantee. If you have a time-sensitive project we recommend that you call a sales specialist at (888) 500-9541 or Live Chat and arrange expedited shipping.
Products marked "In Stock" are items that we have in stock or for which the manufacturer has provided us a real-time inventory feed. These items normally ship from the warehouse within two business days; however, these products are subject to prior sale and availability, and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre-sold. On the rare occasions this occurs, you will be sent an email notification that your item is on backorder. You have the option to wait for the item, cancel your order for a full refund or select a different item to order. Custom-made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
ATGStores.com is not liable for costs associated with shipment delays.
Damaged & Defective Goods
At ATGStores.com, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion - at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, please contact our Customer Service team immediately instead of refusing the package at (888) 500-9541 or Live Chat. If damages are reported within 7 Days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify ATGStores.com of defective or damaged merchandise within two business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bath tub, large sink or furniture) from LTL, White Glove and common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to ATGStores.com within 48 hours of delivery.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify ATGStores.com of refusal so we can anticipate the return and send out a new item.
ATGStores.com will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" above applies. Please note, however, that failure to follow the return procedure for the damaged item may result in a charge for the free replacement item.