Commitment to Excellence
The ATGStores.com commitment to excellence begins with you. Our customers are the core of our business and the reason why we come to work every day. We began our journey in 1999 with a focus in home lighting and have since expanded to provide a more comprehensive home shopping experience for shoppers interested in furniture, plumbing, hardware, décor and more.
Earns BBB "A" Rating, Google Trust & StellaService Recognition
The invitation to join Google's Trusted Stores program is a milestone in ATGStores.com history and came quickly on the heels of an "A" rating from the Better Business Bureau. Google's offer to insure our customers' purchases through the program is a vote of confidence we greatly appreciate, but it is our intention to exceed your expectations as well as theirs.
This is the kind of commitment that has also earned us high marks from StellaService following an extensive evaluation of our customer service and delivery reliability. StellaService, an independent analytics firm, reserves its recognition for those few who meet very strict criteria in customer care.
Free Shipping on Everything - No Minimum Purchase
ATGStores.com is now going to ship your order for free - no matter what it is - if you live within the continental U.S.
When we asked ourselves how we could further improve your experience (and online shopping in general) the first thing that came to mind was to find a way to offer free shipping on everything with no membership fees or minimum purchase limits.
So, that's what we did. You don't have to sign up and you don't have to spend a certain amount to qualify. There are no gimmicks and no exceptions - just free shipping on everything.
Best Price Guarantee
We believe in putting you first. To do that, we know we have to deliver great products that suit your tastes and lifestyle as well as your budget. That's why we are also proud to offer you our Best Price Guarantee: If you find a better online deal we'll not only match it - we'll beat it by 10%.
No Restocking Fees
ATGStores.com partners with many manufactures that specialize in custom products, and for the longest time we had to accept restocking fees as a way to offer those products - but no more.
We've eliminated restocking fees in the hopes of further expanding your selection and making it easier to find what you need at the right price. As with our free shipping policy, we believe this will increase your home furnishing and décor options while delivering a more satisfying online shopping experience.
Customer Service Dedication
The ATGStores.com StellaService and BBB ratings are a product of perseverance. We've spent more than a decade in the same location in Kirkland, Washington, establishing a reputation as a home to exceptional customer service representatives. While many choose to ship these jobs overseas, it is our belief that hands-on teambuilding here at the headquarters fosters a more dedicated customer service-oriented community.
Our team utilizes many tools to serve you better including LIVE CHAT and over-the-phone availability at 1-888-500-9541.
Customer service specialists are ready to help from 4am to 10pm PST every day of the week and multilingual support (French and Spanish) is available if needed.
Everyone at ATGStores.com works tirelessly to improve the customer experience and we welcome any and all suggestions on how we can meet and exceed your expectations. We invite you to leave reviews on your purchases and also connect with us on Facebook, Twitter, Pinterest and Houzz to share your thoughts and keep up-to-date on what's new at ATGStores.com.
Thank you for visiting ATGStores.com and we hope to hear from you soon.
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What our customers are saying...
"We saw the larger sized table at our local patio store where we were able to assess the quality of the manufacturer. We needed the smaller size however it would take weeks for it to be shipped. Tried online shopping and although I didn't know anything about ATG, I decided to take a chance. Very smooth transaction and fast shipping with good communication. The table needed some assembly but it was easy to do by one person in just a few steps. The table and all parts were well wrapped and protected for shipping. It is a great addition to our existing backyard furniture. The quality is very good and we are very pleased with our purchase." - Kim, CA, 2014
"I purchased this for my kitchen breakfast nook and was pleasantly surprised! I like the fact that you can choose what size you want!! The stools are very very sturdy and easy to put together. They are also true to the picture advertised, exact color etc. Best bar stools out there!!!!!" - Delicia, NY, 2014
"I am thrilled with my lamp - I searched high and low for a beautiful lamp and didn't find anything in the stores and the ones I found were not nearly as nice and were at least triple the price. I highly recommend this company - their service and shipping was also excellent." - Susan, ON, 2014
"I was very impressed with everything about this product and the service, delivered earlier than expected, extremely easy to assemble and excellent quality for the price. Seriously, this looks like it cost double what I paid. The stool is very comfortable and the swivel operation is smooth. It was hard to find something to fit our smaller space but this is perfect." - Margot, AZ, 2014
"First I'd like to say the service was excellent from start to finish. They went above and beyond to make this order go smoothly. The product is stunning and the quality above my expectations. Every one should have a VIGO sink and Facet." - Antoinette, ON, 2014
"During a recent remodel of my bathroom I was looking for a candle sconce. I found this one and thought it was so beautiful that I purchased it. Once received, I was even more happy with it because it is truly eye catching. The absolute frosting on my delicious remodel. Will be visiting ATG much more often!!" - Jonna, WA, 2014
"Thank you for having such a remarkable Customer Service department, in particular your "Returns" division in which I had the pleasure of working with Lin. This lady is awesome. I don't think I have ever experience Lin's kind of follow-through (she was the one I spoke with initially, a few days ago, and then just now she called to give me an update on a return issue), and for this reason I will continue to shop at ATG Stores as well as recommend to others. Again, my heartfelt thanks!" - Cindy, CA, 2014
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